April 1, 2026
The Evernorth® Behavioral Health (Evernorth) Administrative Guidelines for contracted psychiatrists, psychologists, master’s-level therapists, hospitals, and facility-based programs. These guidelines are part of your Participating Provider Agreement by reference and are reviewed annually to ensure the content remains relevant and current.
The table below summarizes key updates.
| Section | Update |
| Important contact information | – Hours of operation are up to date. – Advocates are now available 24/7. |
| ID cards | “G” ID cards are no longer valid. |
| Benefit plan designs and features | Details for Cigna Connect, Health Maintenance Organization (HMO), Point of Service (POS), LocalPlus®, Open Access Plus (OAP), Preferred Provider Organization (PPO), Exclusive Provider Organization (EPO), and tiered benefits plans are current. |
| Strategic alliances | CareLinkSM, HealthPartners®, MVP® Health Care, and Priority Health, are no longer Cigna Healthcare strategic alliances. |
| Medicare Advantage | – Cigna Healthcare Medicare Advantage has transitioned to Health Care Service Corporation (HCSC), operating under the HealthSpringSM brand. HCSC now administers behavioral health benefits, including claims processing, customer service, medical management, and utilization management. – As a result, sections specific to these plans have been removed and are now referenced in the HealthSpring Provider Manual. |
| Credentialing and recredentialing – Credentialing process for facilities | This is a new section. |
| Provider participation – Code of Conduct | This is a new section. |
| Prescription Drug Program | ePrescribe and complex psychiatric case management programs have been removed; they are no longer part of the behavioral health program. |
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