U.S. Commercial
Provider News

Get the latest Cigna Healthcare U.S. commercial medical updates on a variety of topics, including policies, programs, clinical insights, electronic tools, and more.

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Welcome to the Provider Newsroom

April 1, 2024

The Provider Newsroom is easy to navigate. Valuable information relevant to your practice is now more readily available and easier to access with the launch […] Read more >

Typhoon affecting Cigna Healthcare’s call centers

July 24, 2024

Please note that our provider customer service team located in the Philippines is affected by Typhoon Gaemi. Therefore, health care providers attempting to contact us […] Read more >

Change Healthcare – latest updates

April 23, 2024

As you know, the Change Healthcare cyber incident continues to affect Cigna Healthcare, third party vendors we work with, and you – our health care […] Read more >

Digital ID cards are here

April 1, 2024

Have you noticed that more of your patients are presenting their Cigna Healthcare ID card to you digitally? We are in the process of fully […] Read more >

Policy and coverage updates

April 1, 2024

Cigna Healthcare coverage policies can help you to interpret standard health coverage plan provisions. Access the latest updates.  Read more >

Administrative news and reminders

April 1, 2024

For all lines of business, one of our primary goals is to ease the administrative burden for providers. Explore how together we can collaboratively support […] Read more >

Healthmap Solutions Chronic Kidney Disease Program will reach customers in 27 additional markets

July 25, 2024

Beginning in August, the Healthmap Solutions Chronic Kidney Disease (CKD) Program will be available for eligible patients with Cigna Healthcare℠ coverage in 27 new markets. […] Read more >

New digital correspondence on the Cigna for Health Care Professionals website

July 25, 2024

Updated July 23, 2024 Beginning in the second quarter of 2024, Cigna Healthcare will continue to leverage the power of technology and data with the […] Read more >

Expansion of Interwell Health value-based end-stage renal disease condition management program

July 25, 2024

Interwell Health® is a value-based kidney care company that helps support dialysis facilities manage the care of their patients undergoing dialysis treatment. Since 2017, Cigna […] Read more >

White coat syndrome: Why it matters

July 22, 2024

Patients who have a high blood pressure reading during a provider visit but a normal reading outside the office may suffer from white coat syndrome […] Read more >

Ambulatory Medical Record Review: Attestation requirement for participating providers in Illinois Health Maintenance Organization network

July 2, 2024

Annually, we conduct an Ambulatory Medical Record Review (AMRR) of participating providers in our Illinois Health Maintenance Organization (HMO) network.* To support this important aspect […] Read more >

2025 Cigna Care Designation reconsideration requests due August 23

July 1, 2024

Cigna Healthcare regularly evaluates the quality and cost-efficiency information of network-participating providers in 21 specialty types, including primary care. Physicians who meet specific criteria may […] Read more >

2024–2025 Cigna Healthcare Centers of Excellence designations

July 1, 2024

The Cigna Healthcare Centers of Excellence (COE) program is designed to meet the growing customer demand for information about patient outcomes (quality) and cost efficiency […] Read more >

Help your patients take control of their heart health

July 1, 2024

Because high blood pressure often has no symptoms, your patients may not be aware of their blood pressure numbers or risk for hypertension until a […] Read more >

Appeals reminders

June 28, 2024

When providers reach out to us about claim payment disputes, we strive to resolve them informally on that initial contact. If this isn’t possible, we […] Read more >

Brand evolution migrates some emails to Cigna Healthcare or Evernorth Health Services

June 28, 2024

As part of our brand evolution under The Cigna Group, which includes the Cigna Healthcare℠ and Evernorth® Health Services brands, you may notice that some […] Read more >

Webinar schedule for digital solutions

May 21, 2024

You’re invited to join interactive, web-based demonstrations of the Cigna for Health Care Professionals website (CignaforHCP.com). Learn how to navigate the site and perform time-saving […] Read more >

Clinical, reimbursement, and administrative policy updates

May 17, 2024

To support access to quality, cost-effective care for your patients with a medical plan administered by Cigna Healthcare, we routinely review clinical, reimbursement, and administrative […] Read more >

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