Behavioral Health
Provider News

Get the latest Evernorth Behavioral Health updates on a variety of topics, including policies, programs, clinical insights, electronic tools, and more.

All articles

Access patient digital ID cards on Provider.Evernorth.com

March 13, 2025

Over the past year, Cigna Healthcare has transitioned to digital customer ID cards to enable real-time updates for patient benefit plans and other important information, […] Read more >

OneHealthPort single sign-on service to Provider.Evernorth.com has ended

February 26, 2025

Highlights Questions and answers 1. When did Evernorth Behavioral Health decommission its relationship with OHP? Evernorth Behavioral Health decommissioned its relationship with OHP’s SSO service […] Read more >

A message to behavioral health providers this National Physicians Week

March 25, 2025

This National Physicians Week is a time to recognize the invaluable role you play in the health and well-being of the people and communities you […] Read more >

Individual & Family Plans market changes effective January 1, 2025

November 1, 2024

Beginning January 1, 2025, Cigna Healthcare℠ will no longer offer Individual & Family Plans (IFPs) in the following markets: As a result, customers in the […] Read more >

Update to prior authorization requirements for partial hospitalization level of care effective January 1, 2025

December 10, 2024

Evernorth® Behavioral Health (Evernorth) is committed to helping health care providers deliver timely care to patients by reducing the administrative burden. Therefore, effective January 1, […] Read more >

Follow-Up Care for Children Prescribed ADHD Medication HEDIS measure (ADD)

December 4, 2024

Attention deficit hyperactivity disorder (ADHD) is one of the most common behavioral health disorders affecting children. The main features include hyperactivity, impulsiveness, and an inability […] Read more >

Advancing clinical excellence through value-based reimbursement in behavioral health

January 23, 2025

Basing payment on clinical outcomes rather than the volume of service is increasingly common among medical practitioners, yet value-based reimbursement is less common among behavioral […] Read more >

Adoption of MCG Behavioral Health Guidelines for applied behavior analysis level of care in Virginia

March 25, 2025

Effective April 1, 2025, Evernorth® Behavioral Health (Evernorth) will adopt the MCG Behavioral Health Guidelines for applied behavior analysis (ABA) level of care in Virginia.  […] Read more >

Adoption of LOCUS and CALOCUS-CASII Criteria in New York

March 25, 2025

Effective April 19, 2025, Evernorth® Behavioral Health (Evernorth) will adopt the Level of Care Utilization System (LOCUS) for adults and the Child and Adolescent Level […] Read more >

Provider.Evernorth.com: provider portal enhancements accessible to registered users with entitlement

March 7, 2025

August 15, 2024 In keeping with its commitment to harnessing the power of technology and data, Evernorth® Behavioral Health has made the following enhancements to […] Read more >

Behavioral health and medication adherence in primary care guide

February 4, 2025

Primary care providers play a more important role than ever before in the behavioral health diagnosis and treatment of patients. Incorporating behavioral health interventions into […] Read more >

Evernorth Behavioral Health Centers of Excellence program

January 24, 2025

The Evernorth® Behavioral Health (Evernorth) Centers of Excellence (COE) program is designed to meet the growing customer demand for information about patient outcomes (quality) and […] Read more >

Coverage Confirmation Grid: Use it to verify coverage, benefits, and your network status

January 17, 2025

It’s always a good idea to verify a patient’s benefits and eligibility prior to rendering services. To save time and ease your administrative burden, Evernorth® […] Read more >

Important reminders for the new year

January 17, 2025

Check eligibility and benefits prior to rendering services As many benefit plans change at the beginning of the year, we recommend that you confirm a […] Read more >

Helping you find the appropriate resource

January 13, 2025

Evernorth® Behavioral Health (Evernorth) is committed to helping you find the answers you need as quickly as possible. To that end, we have developed this […] Read more >

Webinar schedule for Evernorth Behavioral Health: January-June 2025

January 13, 2025

You’re invited to join interactive, web-based demonstrations of the Evernorth® Provider website (Provider.Evernorth.com). Learn how to navigate the site and perform time-saving transactions, such as […] Read more >

Continuity and coordination of behavioral and medical care

December 4, 2024

As part of our continuity and coordination of care efforts, Evernorth® Behavioral Health monitors the exchange of information between behavioral and medical providers. Annually, we […] Read more >

Behavioral health clinical practice guidelines

November 12, 2024

Evernorth® Behavioral Health (Evernorth) periodically adopts and approves evidence-based behavioral clinical practice guidelines published by recognized professional practice societies. We schedule formal reapproval of the practice guidelines […] Read more >

How are we doing?

Please let us know what you think of the Provider Newsroom information and news.

Contact Us