Behavioral Health
Provider News

Get the latest Evernorth Behavioral Health updates on a variety of topics, including policies, programs, clinical insights, electronic tools, and more.

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Mental Health Awareness Month: Why it matters now more than ever

May 8, 2025

Each year, Mental Health Awareness Month serves as a national call to action to raise awareness, reduce stigma, and promote access to mental health care. […] Read more >

Addressing health care provider workplace violence

May 20, 2025

Workplace violence in health care is a key concern Workplace violence was a key topic in the Spring 2024 Cigna Healthcare® Physician Advisory Council sessions. […] Read more >

The Cigna Group champions Workforce Mental Health Summit, stressing importance of employer support

May 27, 2025

Mental health is a top issue in the U.S. and there is a growing need for support to allow communities, individuals, and businesses to thrive. […] Read more >

Health Care Service Corporation acquisition of Cigna Healthcare Medicare business complete 

April 3, 2025

On March 19, 2025, The Cigna Group announced the completion of the sale of its Medicare and CareAllies businesses to Health Care Service Corporation (HCSC). The […] Read more >

Access patient digital ID cards on Provider.Evernorth.com

March 13, 2025

Over the past year, Cigna Healthcare has transitioned to digital customer ID cards to enable real-time updates for patient benefit plans and other important information, […] Read more >

Provider.Evernorth.com: provider portal enhancements accessible to registered users with entitlement

March 7, 2025

In keeping with its commitment to harnessing the power of technology and data, Evernorth® Behavioral Health has made the following enhancements to the provider portal […] Read more >

Advancing clinical excellence through value-based reimbursement in behavioral health

January 23, 2025

Basing payment on clinical outcomes rather than the volume of service is increasingly common among medical practitioners, yet value-based reimbursement is less common among behavioral […] Read more >

Improving patient outcomes for Initiation and Engagement of Substance Use Disorder Treatment HEDIS measure

May 16, 2025

The Healthcare Effectiveness Data and Information Set (HEDIS®)1 is one of health care’s most widely used performance improvement tools. More specifically, it is a core […] Read more >

Adoption of LOCUS and CALOCUS-CASII Criteria in New York postponed

May 12, 2025

Evernorth® Behavioral Health’s (Evernorth’s) adoption of the Level of Care Utilization System (LOCUS) for adults and the Child and Adolescent Level of Care/Service Intensity Utilization […] Read more >

A message to behavioral health professionals this Mental Health Awareness Month

May 8, 2025

During Mental Health Awareness Week (May 12–18) — and throughout the month of May — we come together to continue the conversation around mental health, […] Read more >

A new age in women’s health care puts the reproductive journey in the spotlight

May 1, 2025

Women’s healthcare is at a crossroads: industry research acknowledges that women have unique health care needs, different risk factors and symptoms from men, and a […] Read more >

Behavioral coverage policy update: Transcranial magnetic stimulation for major depressive disorder

April 11, 2025

We routinely review our coverage, reimbursement, and administrative policies for potential updates. In that review, we take into consideration one or more of the following: […] Read more >

Updated resources for applied behavior analysis

April 8, 2025

Evernorth® Behavioral Health (Evernorth) is pleased to inform you of updated resources for the applied behavior analysis (ABA) level of care. Prior authorization forms The […] Read more >

Adoption of MCG Behavioral Health Guidelines for applied behavior analysis level of care in Virginia

March 25, 2025

Effective April 1, 2025, Evernorth® Behavioral Health (Evernorth) will adopt the MCG Behavioral Health Guidelines for applied behavior analysis (ABA) level of care in Virginia.  […] Read more >

Behavioral health and medication adherence in primary care guide

February 4, 2025

Primary care providers play a more important role than ever before in the behavioral health diagnosis and treatment of patients. Incorporating behavioral health interventions into […] Read more >

Evernorth Behavioral Health Centers of Excellence program

January 24, 2025

The Evernorth® Behavioral Health (Evernorth) Centers of Excellence (COE) program is designed to meet the growing customer demand for information about patient outcomes (quality) and […] Read more >

Coverage Confirmation Grid: Use it to verify coverage, benefits, and your network status

January 17, 2025

It’s always a good idea to verify a patient’s benefits and eligibility prior to rendering services. To save time and ease your administrative burden, Evernorth® […] Read more >

Important reminders for the new year

January 17, 2025

Check eligibility and benefits prior to rendering services As many benefit plans change at the beginning of the year, we recommend that you confirm a […] Read more >

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