September 14, 2026
On September 12, 2026, enhancements to the Evernorth® Provider portal (Provider.Evernorth.com) became effective that make it easier to submit and track the status of supporting documentation for pended claims. You can now upload any number of files – with no page limit – up to a combined total of 500 MB, view the upload status of each file, and resubmit only those that didn’t go through.
These updates can help you avoid unnecessary repeat uploads, simplify follow-up, and provide the information needed to move pended claims toward resolution more efficiently.
More flexibility, fewer upload restrictions
| Previous experience | What you can do starting September 12 |
| Upload up to six files. | Upload any number of files – there’s no file limit. |
| Upload files up to 64 MB each, with a combined total limit of 384 MB. | Upload any number of files totaling up to 500 MB across all combined files – there’s no individual file size limit. |
| Upload files with up to 999 pages. | Upload files with any number of pages – there’s no page limit. |
| The banner displayed only a request for additional information with no indication of which files successfully uploaded. | The banner displays both a request for additional information and the upload status of the submission. |
| If one file failed to upload, you had to upload the entire submission again. | Upload only the files that didn’t go through. |
Greater visibility, easier follow-up
You can now:
Together, these enhancements provide a more flexible and transparent way to submit attachments, helping you spend less time managing files and more efficiently provide the information needed to resolve pended claims.
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