We offer providers a suite of no-cost webinars that provide cultural awareness training and continuing education credit. The self-guided courses include:

• Cross-Cultural Care in Mental Health and Depression
• Chronic Disease Management
• Disability Awareness for Quality Interactions
• Ensuring High-Quality Care for Patients with Limited English Proficiency
• Negotiating a Difficult Diagnosis
• Working with Specific Populations

How to attend

• Create an account with Quality Interactions.
• Watch your email for instructions on accessing your account.

Credits vary by course. They include continuing medical education credits and continuing education units. You can view the full list of courses and credits offered when you sign in to your Quality Interactions account. Course instructions and help are available online. 

Explore more resources

• Cigna Healthcare® cultural competency resources.
• The Agency for Healthcare Research and Quality’s SHARE Approach, a five-step process for shared decision-making that explores benefits and risks through meaningful dialogue about what matters most to the patient.
• A Physician’s Practical Guide to Culturally Competent Care from the U.S. Department of Health and Human Services (HHS), a free e-learning program accredited for physicians, physician assistants, and nurse practitioners. It offers up to nine continuing education credits.
• The HHS Office of Minority Health’s free continuing education e-learning programs, including culturally and linguistically appropriate services in maternal health care, behavioral health, and oral health.

Questions? For help with the Quality Interactions courses, please refer to getting help.

If you have additional questions, please contact Laurie Blake or Jeanie Horrell.

Quality Interactions is a separate company that provides cultural competency training to health care professionals.

Cigna Healthcare Medicare Advantage is becoming HealthSpring^SM.Our new benefit plans will be rolled out under the HealthSpring name during the 2025 annual enrollment period. Starting in January 2026, you will begin seeing patients with HealthSpring benefit coverage. Learn more.