Did you recently receive a letter from Cigna Healthcare^® about the expansion of offsetting for certain overpaid claims? We are pleased to announce that we will be offering informative training sessions starting in November to help clarify this process and address any questions you may have.

It’s important to note that only providers who received a notification letter regarding the start of offsetting and who will be affected by this process were emailed a training invitation.

If you received an offset notification letter, you should have received an email training invitation with links to register for one of our live training sessions. If you can’t make it to a live session, you can access a video training session to learn at your own pace.

What is offsetting?

This is an efficient method for recovering overpaid funds by deducting the amount owed from future payments, providing a more seamless experience without the need for managing paper requests and mailing checks. Cigna Healthcare is partnering with post-payment cost-containment vendors Cotiviti, Johnson & Rountree Premium, Inc., and The Rawlings Company to administer this process.

What you can expect if you’re included in the offset process:

• Notification from Cigna Healthcare. You’ll hear from us first before receiving any communication from an offset vendor.
• Vendor communication. You’ll receive a notice from the vendor regarding the offset and have the opportunity to respond before any action is taken. You will have several options:
  • Refund the requested overpayment amount in full. The overpayment will not be offset. 
  • Dispute the overpayment. Contact the vendor via the methods indicated in the notification letter. The vendor will respond to all disputes. If they confirm an overpayment, you will be notified and given additional time to respond.
  • Initiate the offset payment earlier than indicated. If you prefer to start the offset process sooner, you may contact the vendor through the methods outlined in their notification letter.

For more information, refer to the frequently asked questions flyer. We are committed to making your experience as seamless as possible and are here to support you.