Archive for U.S. Commercial

White coat syndrome: Why it matters

July 22, 2024

Patients who have a high blood pressure reading during a provider visit but a normal reading outside the office may suffer from white coat syndrome […]

Ambulatory Medical Record Review: Attestation requirement for participating providers in Illinois Health Maintenance Organization network

July 2, 2024

Annually, we conduct an Ambulatory Medical Record Review (AMRR) of participating providers in our Illinois Health Maintenance Organization (HMO) network.* To support this important aspect […]

2025 Cigna Care Designation reconsideration requests due August 23

July 1, 2024

Cigna Healthcare regularly evaluates the quality and cost-efficiency information of network-participating providers in 21 specialty types, including primary care. Physicians who meet specific criteria may […]

2024–2025 Cigna Healthcare Centers of Excellence designations

July 1, 2024

The Cigna Healthcare Centers of Excellence (COE) program is designed to meet the growing customer demand for information about patient outcomes (quality) and cost efficiency […]

Help your patients take control of their heart health

July 1, 2024

Because high blood pressure often has no symptoms, your patients may not be aware of their blood pressure numbers or risk for hypertension until a […]

Appeals reminders

June 28, 2024

When providers reach out to us about claim payment disputes, we strive to resolve them informally on that initial contact. If this isn’t possible, we […]

Brand evolution migrates some emails to Cigna Healthcare or Evernorth Health Services

June 28, 2024

As part of our brand evolution under The Cigna Group, which includes the Cigna Healthcare℠ and Evernorth® Health Services brands, you may notice that some […]

Webinar schedule for digital solutions

May 21, 2024

You’re invited to join interactive, web-based demonstrations of the Cigna for Health Care Professionals website ( Learn how to navigate the site and perform time-saving […]

Clinical, reimbursement, and administrative policy updates

May 17, 2024

To support access to quality, cost-effective care for your patients with a medical plan administered by Cigna Healthcare, we routinely review clinical, reimbursement, and administrative […]

Virtual speech therapy offers easy access and flexibility

May 13, 2024

May is National Speech-Language-Hearing Month. Approximately 46 million Americans experience some form of communication disorder, which can negatively affect their physical and mental health. Early […]

Coordination of care

May 6, 2024

Coordination of care is the process by which a patient’s team of providers cooperatively help coordinate care management and ensure access to quality, cost-effective care. […]

Cigna Healthcare quality resources and more

May 6, 2024

We want you to have the latest information about our quality initiatives, case management programs, and health and wellness programs, as well as medical and […]

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