Administrative Tips

Update to prior authorization requirements for partial hospitalization level of care effective January 1, 2025

December 10, 2024

Evernorth® Behavioral Health (Evernorth) is committed to helping health care providers deliver timely care to patients by reducing the administrative burden. Therefore, effective January 1, […] Read more >

Behavioral health clinical practice guidelines

November 12, 2024

Evernorth® Behavioral Health (Evernorth) periodically adopts and approves evidence-based behavioral clinical practice guidelines published by recognized professional practice societies. We schedule formal reapproval of the practice guidelines […] Read more >

Evernorth Behavioral Health adopts The ASAM Criteria, 4th Edition for customers aged 18 and older

October 28, 2024

Beginning November 2, 2024, Evernorth® Behavioral Health (Evernorth), will adopt the use of The ASAM Criteria, 4th Edition to conduct substance use level of care […] Read more >

Using the Provider Newsroom

October 11, 2024

The Provider Newsroom is easy to navigate. Valuable information relevant to your practice is readily available and easy to access through our Provider Newsroom, designed […] Read more >

Important administrative reminders

September 24, 2024

We would like to share the following important administrative reminders with behavioral health providers caring for Evernorth® Behavioral Health and/or Cigna Healthcare customers.  + Administrative guidelines  […] Read more >

Submitting prior authorization requests just got easier

June 20, 2024

We understand that calling in prior authorization requests (also known as precertification requests) can be time-consuming. That’s why we have created a simple form that […] Read more >

Brand evolution migrates some emails to Cigna Healthcare or Evernorth Health Services

April 28, 2024

As part of our brand evolution under The Cigna Group, which includes the Cigna Healthcare℠ and Evernorth® Health Services brands, you may notice that some […] Read more >

Administrative tutorials: Resources for a successful partnership

December 10, 2024

At Evernorth, improving your experience with us is a priority. Our administrative tutorials will help you partner most effectively with us. Explore the resources below […] Read more >

Keep your online directory profile up-to-date

December 10, 2024

As part of the Consolidated Appropriations Act (CAA) that went into effect January 1, 2022, participating providers are required to notify Evernorth Behavioral Health whenever […] Read more >

Frequently asked questions: EAP administration

December 10, 2024

More than 20 million customers nationwide have access to our standard Employee Assistance Program (EAP) or to a bundled solution for short-term counseling and work/life […] Read more >

Notable information and reminders

December 10, 2024

We want to share with our valued behavioral health providers some important administrative reminders when caring for an Evernorth Behavioral Health and/or Cigna Healthcare customer.  […] Read more >

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