Highlights

• If you use OneHealthPort’s (OHP) single sign-on SSO service, you must register for the Cigna for Health Care Professionals portal (CignaforHCP.com) and/or the Evernorth^® provider portal (Provider.Evernorth.com) and identify a website access manager. (Note: Register for the provider portal(s) that you are accustomed to using.)
• If you do not register for CignaforHCP.com and/or Provider.Evernorth.com, you will not be able to access the portal(s). In addition, if you do not use electronic data interchange (EDI), you will not be able to administer patient benefits such as, checking eligibility, benefits and claims status, and submitting claims for appeal and/or adjustment.
• Visit CignaforHCP.com and/or Provider.Evernorth.com to learn how to register and access the portal. (See question 9 below.)

Questions and answers

1. When did Cigna Healthcare decommission its relationship with OHP?

Cigna Healthcare decommissioned its relationship with OHP’s SSO service on November 19, 2024.

2. Why did Cigna Healthcare decommission its relationship with OHP?

In first quarter 2024, OHP announced that it had entered into receivership. As a result, Cigna Healthcare decommissioned its relationship with OHP.

3. What service does OHP provide?

OHP allows providers to use its SSO platform to access multiple payer’s portals, such as CignaforHCP.com and Provider.Evernorth.com.

4. Why must providers who use OHP SSO register for CignaforHCP.com and/or Provider.Evernorth.com?

Providers who use OHP SSO must register for CignaforHCP.com and/or Provider.Evernorth.com and identify a website access manager so they can access the portal(s). In addition, if providers do not use EDI, they will not be able to administer patient benefits such as, checking eligibility, benefits and claims status, and submitting claims for appeal and/or adjustment on the portal(s). Providers can still check benefits and eligibility and claims via EDI transactions.

5. What happens if an affected provider does not know if they have a website access manager?

• Affected medical providers should contact our Internet Customer Service Advocate team at 800.981.9114 and press “2” for provider if they cannot identify a website access manager.
• Affected behavioral health providers should contact our Internet Customer Service Advocate team at 888.736.7499 and press “1” for provider if they cannot identify a website access manager.

6. Will patients experience gaps in care if their provider does not register for CignaforHCP.com?

Yes, but only for portal verifications. If an affected provider does not register for CignaforHCP.com and/or Provider.Evernorth.com the provider will not be able access the portal(s). In addition, if providers do not use EDI, they will not be able to administer patient benefits such as checking eligibility, benefits and claims status, and submitting claims for appeal and/or adjustment on our portal(s). Providers can still check benefits and eligibility and claims via EDI transactions.

7. Can providers who use OHP SSO be grandfathered to gain access to CignaforHCP.com?

No. Providers who use OHP SSO cannot be grandfathered to gain automatic access to CignaforHCP.com and/or Provider.Evernorth.com. They must register for the portal(s) for uninterrupted access.

8. What other information is available to providers about registering for CignaforHCP.com and/or Provider.Evernorth.com and identifying a website access manager?

o For medical providers
A How to Register video and information is available on CignaforHCP.com to guide providers through registering for CignaforHCP.com and identifying a website access manger.

o For behavioral health providers
A How to Register video and information is available on Provider.Evernorth.com to guide providers through registering for Provider.Evernorth.com and identifying a website access manger.

Additional information

Medical providers who require assistance registering or identifying a website access manager for CignaforHCP.com should contact the Internet Customer Service Advocate team at 800.853.2713 and press “2” for provider.

Behavioral health providers who require assistance registering or identifying a website access manager for Provider.Evernorth.com should contact the Internet Customer Service Advocate team at 888.736.7499 and press “1” for provider.