We invite you to explore the Cigna Healthcare Cultural Competency and Health Equity Resources web page, which contains resources to help Cigna Healthcare-contracted providers and their staff enhance interactions with culturally diverse patient populations.¹ Some of the resources are listed below.

Health disparities resources

Access patient resources, feature articles, short videos, and webinars to support you in delivering culturally responsive care to patients who have a greater likelihood of developing certain diseases such as diabetes and heart disease.

• Health Disparities web page.
• African American/Black Health Disparities web page.
• Hispanic and Latino Health Disparities web page.
• South Asian Health Disparities web page.

Social determinants of health resources

• Addressing Health Inequities training:² Explore the impact of health inequities on patient outcomes and how you can confront socioeconomic barriers.
• Addressing Social Determinants of Health within Your Practice: Learn how you can identify and address non-medical factors that influence your patients’ health in this digital guide.
• Making Virtual Care Easy video (English and Spanish): Digital health literacy is essential to successful virtual care visits. Share this short video with your patients.  

Language assistance services²

Obtain discounted rates of up to 50 percent for language assistance services – such as telephonic and face-to-face interpretations, as well as written translations – for eligible patients with Cigna Healthcare coverage. Your office works directly with professional language assistance vendors, with whom we’ve negotiated these savings, to schedule and pay for services.

California Language Assistance Program

Providers in California may access the California Language Assistance Program for Providers and Staff. The training includes education on California Language Assistance Program regulations, provider responsibilities, how to access language services for your patients with Cigna Healthcare coverage, and more. 

Cultural competency training

Our eCourses can help you develop cultural competency, learn overall best practices, and gain a deeper understanding of subpopulations in the United States. The eCourses include topics such as:

• Gender disparities.
• Diabetes among subpopulations.
• Cultural agility.
• Culturally responsive care.

Tool kit: Gender-inclusive language guidelines

This one-page tool kit shares concrete examples of gender-inclusive language, an important aspect of delivering culturally responsive care in alignment with CLAS Standards.³ It will also help you to be compliant with Section 1557 of the Affordable Care Act.

1.     Cigna.com > For Providers > Provider Resources > Cultural Competency and Health Equity.

2.     Available to Cigna Healthcare-contracted providers.

3.     National Standards for Culturally and Linguistically Appropriate Services in Health and Health Care.