Cigna Healthcare is committed to leveraging the power of technology and data to develop digital-first solutions for our customers and providers. As part of this journey, we’ve been offering digital ID cards to our customers – and your patients – for several years. Digital ID cards contain all of the same information as physical ID cards and are available to our customers via their myCigna mobile app.

How patients may share their digital ID card with you

Your patients may share their digital Cigna Healthcare ID card by:

• Showing it to you on their smart phone or tablet.
• Uploading it to your health portal (as technology allows).
• Emailing it directly to your office.
• Printing a copy. If your health portal accepts digital ID cards, advise your patients that they can save time by uploading their card and/or registering for their account prior to their appointment.

What do digital ID cards look like?

Digital ID cards look the same and have the same benefit information as printed ID cards.

Digital ID card tool kit for providers and office staff

To help you access digital ID cards, we encourage you to visit our dedicated digital ID card web page for providers: CignaforHCP.com/DigitalIDCards. You’ll find a digital ID card tool kit for providers and staff that contains:

• A step-by-step guide to benefits, eligibility, and ID card look-up for desktop reference.
• A video that explains benefits, eligibility, and ID card look-up.
• A step-by-step guide to looking up benefit detail at the procedure code level.

In addition, you’ll find digital ID card resources for your patients, as well as frequently asked questions that may help you to interact with patients with digital Cigna Healthcare ID cards.