Health disparities represent a significant challenge in the pursuit of equitable health care. These preventable differences in health outcomes are often rooted in social and economic disadvantages and are primarily observed among racial and ethnic minority populations, as well as individuals from low socioeconomic backgrounds.

However, the factors that contribute to these disparities extend far beyond mere demographics. Geographic location, disabilities, sexual orientation, gender identity, age, mental health conditions, and spiritual beliefs can all exacerbate health disparities.[1]

The role of social determinants of health

At the heart of the issue lies the concept of social determinants of health (SDOH). Surprisingly, this accounts for 80 percent of health outcomes, in stark contrast to 20 percent being attributed to medical care.[2] Recognizing and addressing SDOH is critical for providers striving to eliminate disparities and improve patient outcomes. By identifying the barriers that affect health, providers can foster an environment of empathy and understanding, which are vital for building trust and encouraging patient engagement.

The importance of personalized care

As your patient population becomes increasingly diverse, delivering personalized care requires thoughtful consideration, adaptability, and flexibility. Culturally responsive care goes beyond addressing specific health needs associated with race, ethnicity, and/or socioeconomic status. It also involves understanding the unique factors that impact each patient’s experience within the health care system.

Resources for culturally competent care

The good news is that there are resources at your disposal that can help bridge cultural differences, enhance personalized care, and ultimately drive better health outcomes for your patients. Cigna Healthcare^® offers a variety of resources designed to support health care providers and their diverse patient populations. 

Health disparity resources. Our educational resources can help your practice to address health disparities among specific patient populations.

• African American/Black Health Disparities
• Hispanic and Latino Health Disparities
• South Asian Health Disparities
• LBGTQ+ Health Disparities

SDOH resources. Being able to identify and address SDOH can help close gaps due to health disparities and support your practice in providing culturally responsive care. Key resources include:

• Social Determinants of Health (Healthy People 2030): Learn about SDOH and how they contribute to health disparities.
• Addressing Social Determinants of Health Within Your Practice: Explore ways to identify and mitigate non-medical influences on your patients’ health.
• Cigna Healthcare Community Resources via FindHelp.com: Find local programs providing vital services, such as free or low-cost housing, food, education, and transportation services.
• National Patient Resources: Access tools for enhancing your patients’ focus on health and well-being.

Language and accessibility services. To support your communication with eligible patients, we offer discounted language assistance services for your patients with Cigna Healthcare plan coverage including:

• Bilingual proficiency testing.
• Written translations services.
• Verbal and American Sign Language interpreters through telephonic, face-to-face, and video remote options.

Network-participating providers can access these discounts through our negotiated contracts with professional language assistance vendors.

Our California Language Assistance Program provides free interpreter services and translations of our vital standard and non-standard documents to eligible Cigna Healthcare customers living in California.

Cultural competency education. Sharpen your cultural competency skills with the Cultural and Linguistic Competence Health Practitioner Assessment, a self-guided learning tool.

Additional information

Please visit our Cultural Competency and Health Equity Resources web page.

[1] What are Health Disparities? | NIMHD

[2] Measuring Drivers of Health | Commonwealth Fund