24/7 urgent care options for your patients

April 1, 2024

People often visit emergency rooms for non-life-threatening situations, even though they may pay more and wait longer. Why? Because they often don’t know where else to go.

You can give your patients other — and often better — options. Consider offering same-day appointments for urgent problems. And when your office is closed, direct them to a participating urgent care center instead of the emergency room, when appropriate, or consider other care options, such as MDLIVE®.

Here are care options we encourage you to consider.

After-hours care optionDescriptionContact information
MDLIVETelehealth virtual care for nonemergency conditions
  • Phone: 866.918.7836 (TTY 711)
  • Online: MDLIVE.com/CignaMedicare
  • Customer website: myCigna.com
  • Cigna Healthcare 24-Hour Health Information LineFor symptom assessment and referralsPhone: 866.576.8773 (TTY 711)
    Urgent care centerFor onsite, same-day appointments for urgent medical problemsFor a list of participating urgent care centers, go to:
  • Cigna.com
  • myCigna.com (customers only)
  • You can find additional information about MDLIVE and telehealth care on the Cigna Healthcare Medicare Advantage provider website at MedicareProviders.Cigna.com > Provider Education > Stars Education > Telehealth Resources.

    Connect Now
    Through the myCigna® App Connect Now feature, your patients can talk to a doctor 24 hours a day, 365 days a year by video or phone and get advice for minor medical needs, like colds, flu, urinary tract infections and sore throat.

    How are we doing?

    Please let us know what you think of the Provider Newsroom information and news.

    Contact Us