April 1, 2024
People often visit emergency rooms for non-life-threatening situations, even though they may pay more and wait longer. Why? Because they often don’t know where else to go.
You can give your patients other — and often better — options. Consider offering same-day appointments for urgent problems. And when your office is closed, direct them to a participating urgent care center instead of the emergency room, when appropriate, or consider other care options, such as MDLIVE®.
Here are care options we encourage you to consider.
| After-hours care option | Description | Contact information |
|---|---|---|
| MDLIVE | Telehealth virtual care for nonemergency conditions | |
| Cigna Healthcare 24-Hour Health Information Line | For symptom assessment and referrals | Phone: 866.576.8773 (TTY 711) |
| Urgent care center | For onsite, same-day appointments for urgent medical problems | For a list of participating urgent care centers, go to: |
You can find additional information about MDLIVE and telehealth care on the Cigna Healthcare Medicare Advantage provider website at MedicareProviders.Cigna.com > Provider Education > Stars Education > Telehealth Resources.
| Connect Now |
| Through the myCigna® App Connect Now feature, your patients can talk to a doctor 24 hours a day, 365 days a year by video or phone and get advice for minor medical needs, like colds, flu, urinary tract infections and sore throat. |
Please let us know what you think of the Provider Newsroom information and news.
Contact Us
