We encourage you to take advantage of the numerous resources available on the Cigna Healthcare Medicare Advantage provider website at MedicareProviders.Cigna.com, where you have online access to the information and resources you need to do business with Cigna Healthcare 24 hours a day, 365 days a year. They’re designed to make it easier for you to find information and simplify everyday administrative processes.

Cigna Healthcare Medicare Advantage resources

• Provider manuals
• Regulatory Highlights Guide
• COVID-19 resources
• Medicare Advantage Quick Reference Guide
• Sample Explanation of Payment (EOP)
• Behavioral health clinical practice guidelines and referral forms
• Claim resources
• Network interest forms
• Part B drugs/biologics precertification forms and step therapy
• Prior authorization guidance
• Practice support
• Pharmacy resources
• Provider education and assessment tools
• First Tier, Downstream and Related Entities (FDR) external partner resources
• Network Insider newsletter archive

Provider Manual

The Provider Manual contains important information about Cigna Healthcare Medicare Advantage policies and procedures, including:

• Key contact information
• Customer ID cards
• Plan service area maps
• Information on claims submission and timely filing requirements for Florida custodial care claims

To view the latest manual, go to the Cigna Healthcare Medicare Advantage provider website: MedicareProviders.Cigna.com > Provider Manual.

2024 Cigna Healthcare Medicare Advantage Quick Reference Guide

This guide includes the contact information you need to administer Cigna Healthcare Medicare Advantage plans. It provides an at-a-glance list of resources to help you administer plans for your patients with Cigna Healthcare Medicare Advantage plans. It includes contact information for pre-certification, claims, pharmacy, referrals, patient evaluations, and compliance matters, plus a dedicated section for quick access to eviCore healthcare^® utilization management resource links and other tactical points of contact for day-to-day practice support.

To view the latest guide, visit MedicareProviders.Cigna.com > Quick Reference Guide. A print version is also available for download.

Regulatory highlights guide

The Cigna Healthcare Medicare Advantage Regulatory Highlights Guide contains information that applies to your patients with Cigna Healthcare and “G” ID cards, including those in Arizona. You can access the guide at MedicareProviders.Cigna.com > Claims, Appeals, Forms and Practice Support > Provider Manuals and Regulatory Highlights Guide.