To help support your care of patients with Cigna Healthcare^® plans who have certain medical conditions, we offer holistic support through a comprehensive case management program. The program focuses on advocating for the health care provider’s current treatment plan, assisting with navigation of health care benefits, connecting patients to additional resources, and addressing barriers to care.

As part of their participation in the case management program, your patients are required to have a periodic care plan on file so that case managers can provide the most effective support.

That’s why, when your patient enrolls in the program, your practice will receive a fax requesting that an attached treatment plan form be completed and returned to the case manager. If applicable, the fax request will also list any identified gaps in care for your awareness and collaboration. 

Please complete the form to help us better support your care

Sending the form back in a timely manner helps us to collaborate better with you to support your care and treatment plans, increase your patient’s engagement, and improve their health outcomes. If it’s more convenient, you may send a clinical summary instead with any additional information you feel is relevant to the patient’s plan of care.

Our commitment to you

Our team of case management professionals is committed to supporting your efforts to improve the health and well-being of your patients. This includes encouraging these patients to have meaningful interactions with you and to be active participants in their own health care. In addition, if you feel that one of your patients would benefit from the Cigna Healthcare case management program, please feel free to call provider service at 800.88Cigna (882.4462) for more information.

Compliance with the HIPAA Privacy Rule

We understand your practice is committed to upholding privacy laws. It is important to know that our treatment plan request is in compliance with the Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule, which permits the use and disclosure of protected health information without patient authorization for treatment, payment, and health care operations, including the management of care.