General News

Coverage Confirmation Grid: Use it to verify coverage, benefits, and your network status

January 17, 2025

It’s always a good idea to verify a patient’s benefits and eligibility prior to rendering services. To save time and ease your administrative burden, Evernorth® […] Read more >

Important reminders for the new year

January 17, 2025

Check eligibility and benefits prior to rendering services As many benefit plans change at the beginning of the year, we recommend that you confirm a […] Read more >

Support and resources available for you and your patients affected by the Southern California wildfires

January 13, 2025

To ensure our customers and provider partners in California receive the support they may need while coping with the tragic wildfires, Evernorth® Behavioral Health and […] Read more >

Update to prior authorization requirements for partial hospitalization level of care effective January 1, 2025

December 10, 2024

Evernorth® Behavioral Health (Evernorth) is committed to helping health care providers deliver timely care to patients by reducing the administrative burden. Therefore, effective January 1, […] Read more >

Follow-Up Care for Children Prescribed ADHD Medication HEDIS measure (ADD)

December 4, 2024

Attention deficit hyperactivity disorder (ADHD) is one of the most common behavioral health disorders affecting children. The main features include hyperactivity, impulsiveness, and an inability […] Read more >

Behavioral health clinical practice guidelines

November 12, 2024

Evernorth® Behavioral Health (Evernorth) periodically adopts and approves evidence-based behavioral clinical practice guidelines published by recognized professional practice societies. We schedule formal reapproval of the practice guidelines […] Read more >

2023 access to behavioral care results

October 21, 2024

Evernorth® Behavioral Health (Evernorth) is committed to helping customers access behavioral care when they need it. To support these efforts, we have established standards regarding […] Read more >

2023 Behavioral Quality and Utilization Management program key findings

January 17, 2025

Quality care is critical to protecting and improving the health and well-being of our customers. With the help of our behavioral health quality committee, Evernorth® […] Read more >

The role of primary care providers in optimizing postpartum care

January 17, 2025

Welcoming a new child is an exciting time for a family, but it can also come with challenges. It is currently estimated that 40 percent […] Read more >

Recognizing providers during national Mental Health Awareness Month

January 17, 2025

A message to all behavioral health providers In recognition of Mental Health Awareness Month, Evernorth® Behavioral Health thanks all providers who work in the behavioral […] Read more >

Brand evolution migrates some emails to Cigna Healthcare or Evernorth Health Services

January 17, 2025

As part of our brand evolution under The Cigna Group, which includes the Cigna Healthcare℠ and Evernorth® Health Services brands, you may notice that some […] Read more >

Behavioral health resources for your patients

January 17, 2025

We’re here to help You play a central role in your patients’ overall health. That puts you in a unique position to educate your patients […] Read more >

The importance of continuity and coordination of care

January 17, 2025

Continuity of care is the process by which patients and their team of providers are cooperatively involved to help coordinate health care management and ensure […] Read more >

Patient outcomes for Initiation and Engagement of Alcohol and Other Drug Treatment (IET) HEDIS measure

January 17, 2025

The Healthcare Effectiveness Data and Information Set (HEDIS®) is one of health care’s most widely used performance improvement tools. More specifically, it’s a core set […] Read more >

Celebrating National Nurses Week: In recognition of your dedication and contributions

January 17, 2025

A message to nurses on behalf of The Cigna Group As the son of a nurse who started her career caring for wounded soldiers during […] Read more >

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