General News

Adoption of MCG Behavioral Health Guidelines for applied behavior analysis level of care in Virginia

March 25, 2025

Effective April 1, 2025, Evernorth® Behavioral Health (Evernorth) will adopt the MCG Behavioral Health Guidelines for applied behavior analysis (ABA) level of care in Virginia.  […] Read more >

A message to behavioral health providers this National Physicians Week

March 25, 2025

This National Physicians Week is a time to recognize the invaluable role you play in the health and well-being of the people and communities you […] Read more >

Access patient digital ID cards on Provider.Evernorth.com

March 13, 2025

Over the past year, Cigna Healthcare has transitioned to digital customer ID cards to enable real-time updates for patient benefit plans and other important information, […] Read more >

Behavioral health and medication adherence in primary care guide

February 4, 2025

Primary care providers play a more important role than ever before in the behavioral health diagnosis and treatment of patients. Incorporating behavioral health interventions into […] Read more >

Evernorth Behavioral Health Centers of Excellence program

January 24, 2025

The Evernorth® Behavioral Health (Evernorth) Centers of Excellence (COE) program is designed to meet the growing customer demand for information about patient outcomes (quality) and […] Read more >

Coverage Confirmation Grid: Use it to verify coverage, benefits, and your network status

January 17, 2025

It’s always a good idea to verify a patient’s benefits and eligibility prior to rendering services. To save time and ease your administrative burden, Evernorth® […] Read more >

Important reminders for the new year

January 17, 2025

Check eligibility and benefits prior to rendering services As many benefit plans change at the beginning of the year, we recommend that you confirm a […] Read more >

Update to prior authorization requirements for partial hospitalization level of care effective January 1, 2025

December 10, 2024

Evernorth® Behavioral Health (Evernorth) is committed to helping health care providers deliver timely care to patients by reducing the administrative burden. Therefore, effective January 1, […] Read more >

Follow-Up Care for Children Prescribed ADHD Medication HEDIS measure (ADD)

December 4, 2024

Attention deficit hyperactivity disorder (ADHD) is one of the most common behavioral health disorders affecting children. The main features include hyperactivity, impulsiveness, and an inability […] Read more >

Behavioral health clinical practice guidelines

November 12, 2024

Evernorth® Behavioral Health (Evernorth) periodically adopts and approves evidence-based behavioral clinical practice guidelines published by recognized professional practice societies. We schedule formal reapproval of the practice guidelines […] Read more >

2023 access to behavioral care results

October 21, 2024

Evernorth® Behavioral Health (Evernorth) is committed to helping customers access behavioral care when they need it. To support these efforts, we have established standards regarding […] Read more >

2023 Behavioral Quality and Utilization Management program key findings

October 16, 2024

Quality care is critical to protecting and improving the health and well-being of our customers. With the help of our behavioral health quality committee, Evernorth® […] Read more >

The role of primary care providers in optimizing postpartum care

September 1, 2024

Welcoming a new child is an exciting time for a family, but it can also come with challenges. It is currently estimated that 40 percent […] Read more >

Recognizing providers during national Mental Health Awareness Month

May 10, 2024

A message to all behavioral health providers In recognition of Mental Health Awareness Month, Evernorth® Behavioral Health thanks all providers who work in the behavioral […] Read more >

Brand evolution migrates some emails to Cigna Healthcare or Evernorth Health Services

April 28, 2024

As part of our brand evolution under The Cigna Group, which includes the Cigna Healthcare℠ and Evernorth® Health Services brands, you may notice that some […] Read more >

Behavioral health resources for your patients

April 9, 2024

We’re here to help You play a central role in your patients’ overall health. That puts you in a unique position to educate your patients […] Read more >

The importance of continuity and coordination of care

April 1, 2024

Continuity of care is the process by which patients and their team of providers are cooperatively involved to help coordinate health care management and ensure […] Read more >

Patient outcomes for Initiation and Engagement of Alcohol and Other Drug Treatment (IET) HEDIS measure

April 1, 2024

The Healthcare Effectiveness Data and Information Set (HEDIS®) is one of health care’s most widely used performance improvement tools. More specifically, it’s a core set […] Read more >

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