General News

Latest news for Evernorth Behavioral Health providers

July 1, 2025

Thanks for visiting the Provider Newsroom, your hub for Evernorth Behavioral updates on topics including new programs, clinical insights, policy updates, practice support resources, and […] Read more >

2024 access to behavioral health care results

June 23, 2025

Evernorth® Behavioral Health (Evernorth) is committed to helping customers access behavioral care when they need it. To support these efforts, we have established standards regarding timeliness […] Read more >

Behavioral health medical necessity criteria updates

June 12, 2025

Evernorth® Behavioral Health (Evernorth) uses the MCG™ Behavioral Health Guidelines for guidance in conducting mental health level of care medical necessity reviews for all health […] Read more >

Cigna Healthcare primary care guide offers integrated strategies for behavioral health treatment and patient medication adherence

June 5, 2025

Primary care providers (PCPs) play an increasingly important role in the behavioral health diagnosis and treatment of patients. Incorporating behavioral health interventions into primary care […] Read more >

The Cigna Group champions Workforce Mental Health Summit, stressing importance of employer support

May 27, 2025

Mental health is a top issue in the U.S. and there is a growing need for support to allow communities, individuals, and businesses to thrive. […] Read more >

Improving patient outcomes for Initiation and Engagement of Substance Use Disorder Treatment HEDIS measure

May 16, 2025

The Healthcare Effectiveness Data and Information Set (HEDIS®)1 is one of health care’s most widely used performance improvement tools. More specifically, it is a core […] Read more >

Access patient digital ID cards on Provider.Evernorth.com

March 13, 2025

Over the past year, Cigna Healthcare has transitioned to digital customer ID cards to enable real-time updates for patient benefit plans and other important information, […] Read more >

Evernorth Behavioral Health Centers of Excellence program

January 24, 2025

The Evernorth® Behavioral Health (Evernorth) Centers of Excellence (COE) program is designed to meet the growing customer demand for information about patient outcomes (quality) and […] Read more >

Coverage Confirmation Grid: Use it to verify coverage, benefits, and your network status

January 17, 2025

It’s always a good idea to verify a patient’s benefits and eligibility prior to rendering services. To save time and ease your administrative burden, Evernorth® […] Read more >

Important reminders for the new year

January 17, 2025

Check eligibility and benefits prior to rendering services As many benefit plans change at the beginning of the year, we recommend that you confirm a […] Read more >

Behavioral health and medication adherence in primary care guide

January 1, 2025

Primary care providers play a more important role than ever before in the behavioral health diagnosis and treatment of patients. Incorporating behavioral health interventions into […] Read more >

A message to behavioral health providers this National Physicians Week

December 25, 2024

This National Physicians Week is a time to recognize the invaluable role you play in the health and well-being of the people and communities you […] Read more >

Adoption of MCG Behavioral Health Guidelines for applied behavior analysis level of care in Virginia

December 11, 2024

Effective April 1, 2025, Evernorth® Behavioral Health (Evernorth) will adopt the MCG Behavioral Health Guidelines for applied behavior analysis (ABA) level of care in Virginia.  […] Read more >

Update to prior authorization requirements for partial hospitalization level of care effective January 1, 2025

December 10, 2024

Evernorth® Behavioral Health (Evernorth) is committed to helping health care providers deliver timely care to patients by reducing the administrative burden. Therefore, effective January 1, […] Read more >

Follow-Up Care for Children Prescribed ADHD Medication HEDIS measure (ADD)

December 4, 2024

Attention deficit hyperactivity disorder (ADHD) is one of the most common behavioral health disorders affecting children. The main features include hyperactivity, impulsiveness, and an inability […] Read more >

Mental Health Awareness Month: Why it matters now more than ever

December 2, 2024

Each year, Mental Health Awareness Month serves as a national call to action to raise awareness, reduce stigma, and promote access to mental health care. […] Read more >

Behavioral health clinical practice guidelines

November 12, 2024

Evernorth® Behavioral Health (Evernorth) periodically adopts and approves evidence-based behavioral clinical practice guidelines published by recognized professional practice societies. We schedule formal reapproval of the practice guidelines […] Read more >

2023 access to behavioral care results

October 21, 2024

Evernorth® Behavioral Health (Evernorth) is committed to helping customers access behavioral care when they need it. To support these efforts, we have established standards regarding […] Read more >

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