Over the past year, Cigna Healthcare has transitioned to digital customer ID cards to enable real-time updates for patient benefit plans and other important information, as well as offer greater efficiency, speed and security over physical ID cards.

Digital cards are not new for Cigna Healthcare. Nearly all our customers have access to their digital ID card through the myCigna app or the myCigna.com website, and many of your patients may already be presenting you with a digital version of their ID card during their office visit. By the end of 2025, Cigna Healthcare intends to fully transition all customers to a digital-only ID card.*

If a patient shows up to their appointment and fails to present a digital ID card, please do not turn patients away before checking to confirm their eligibility. There are several ways for providers, your practice staff, and your patients to easily view and print a patient’s ID card and verify their Cigna Healthcare coverage.

Digital ID card access for providers and practice staff:

• Log into CignaforHCP.com to view, download and print a patient’s ID card.
• Call Cigna Healthcare Customer Service at 1.800.88Cigna (882.6642).
• Provide patient’s Alternate Medical Identifier or Social Security Number (if the Cigna Healthcare ID is not available), as well as the patient’s date of birth. A patient’s zip code may also be needed.

Digital ID card access for your patients:

Your patients can log into myCigna.com or myCigna app for a copy of their ID card, and:

• Show it to you and your staff on their smart phone or tablet.
• Upload it to your health portal (as technology allows).
• Email it directly to your office.
• Print a copy.
• If your health portal accepts digital ID cards, advise your patients that they can save time by uploading their card and/or registering for their account prior to their appointment.

Questions? Visit Provider.Evernorth.com/DigitalIDCards, our dedicated web page for providers: You’ll find a digital ID card tool kit for providers and staff that contains:

• A step-by-step guide to benefits, eligibility, and ID card look-up for desktop reference.
• A video that explains benefits, eligibility, and ID card look-up.
• A step-by-step guide to looking up benefit detail at the procedure code level.

In addition, you’ll find digital ID card resources for your patients, as well as frequently asked questions to support practice staff education and conversations with your patients.

*Some states have mandates that prohibit digital ID cards. Colorado, Texas, Minnesota, New York, Florida, and Georgia have certain exclusions. Patients residing in these states may continue to receive physical ID cards in the mail depending on their plan type.