December 31, 2025
According to the National Center for Chronic Disease Prevention and Health Promotion (NCCDPHP), 60 percent percent of adults have at least one chronic condition, and 40 percent have two or more chronic conditions.1 Effective treatment of complex conditions requires a combined approach of medication regimes, counseling, coaching, and lifestyle changes.
Cigna Healthcare® health coaches can provide clinical, lifestyle, and nutritional support to supplement your treatment plans and help your patients take actionable steps toward achieving their health goals. Using evidence-based medical guidelines and behavioral health practices, coaches empower patients to be active participants in their own care – while allowing providers to maintain control over the treatment plan.
Cigna Healthcare coaches can help your patients:
Chronic condition and lifestyle management support
Cigna Healthcare offers individualized support and education for the following chronic conditions:
In addition, Cigna Healthcare supports your patients with a focus on setting goals, overcoming barriers, and providing motivational support for lifestyle management programs for weight management, tobacco cessation, and stress management. Program availability varies by benefit plan.
| In a recent survey, customers were asked to share their opinions about Cigna Healthcare coaching programs. The overall coach satisfaction rate was extremely favorable in 2024, with 96 percent of customers indicating they are very satisfied or satisfied with their personal health coach.2 The additional support offered by Cigna Healthcare coaches also helps extend the reach of your practice. Among patients responding to the 2025 Consumer Assessment of Healthcare Providers and Systems (CAHPS®)* survey questions on “Getting Needed Care,” 80 percent reported they were able to get needed care by scheduling an appointment to see a specialist and found it easy to get the care, tests, or treatment they needed.3 |
Learn more
Visit the Case Management & Health Engagement Programs site on the Cigna for Healthcare Professionals portal (CignaforHCP.com) to learn more about how Cigna Healthcare can work with you and your patients to achieve their health goals and support your care coordination efforts.
1 About Chronic Diseases | Chronic Disease | CDC
2 Cigna Healthcare. (2024). Customer Experience Satisfaction Results.
3 The 2025 Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey was conducted with Health Maintenance Organization/Point of Service (HMO/POS) and Preferred Provider Organization/Open Access Plus/Exclusive Provider Organization (PPO/OAP/EPO) individual customers enrolled in a Cigna Healthcare plan for the full 2024 calendar year. Data was collected between February and May of 2025.
* CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).
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