Millions of Americans suffer from complex chronic conditions that detract from their quality of life and are challenging for busy primary care providers to manage.

More than half (51.8 percent) of adults have at least one of 10 selected diagnosed chronic conditions (arthritis, cancer, chronic obstructive pulmonary disease, coronary heart disease, current asthma, diabetes, hepatitis, hypertension, stroke, and weak or failing kidneys), and 27.2 percent of adults in the United States have multiple chronic conditions, according to the Centers for Disease Control and Prevention.[1]

Effective treatment of complex conditions requires a combined approach of medication regimes, counseling, coaching, and lifestyle changes.

Cigna Healthcare^SM health coaches can provide clinical, lifestyle and nutritional support and supplement your treatment plans and help your patients take actionable steps toward achieving health goals. Using evidence-based medical guidelines and influential behavioral techniques, our coaches empower patients to be active participants in their own care – while allowing providers to maintain control over the treatment plan.

Cigna Healthcare coaches can help your patients:

• Manage chronic conditions and related health concerns.
• Make lifestyle improvements by helping reduce stress, quit tobacco, or manage weight.
• Follow your plan of care including recommended appointments and screenings.
• Take medications as prescribed.
• Understand and manage risk factors.
• Find counseling and community support to help resolve day-to-day challenges.

Chronic condition and lifestyle management support

Cigna Healthcare offers individualized support and education for the following chronic conditions: diabetes, congestive heart failure, heart disease, low back pain, asthma, chronic obstructive pulmonary disease, osteoarthritis, coronary artery disease, peripheral artery disease, acute myocardial infarction/heart attack, depression, anxiety, bipolar disorders, and weight complications (e.g., metabolic syndrome). 

In addition, Cigna Healthcare provides support for your patients with a focus on setting goals, overcoming barriers and motivational support for lifestyle management programs for weight management, tobacco cessation, and stress management. Customer options include sessions with a qualified health coach via telephone or in person (if applicable) or online. Program availability may vary by benefit plan.

Learn more

Visit Case Management & Health Engagement Programs to learn more about available coaching programs and how Cigna Healthcare can work with you and your patients to improve their health goals and add valuable support for your care coordination efforts. By working together, we can you help attain better outcomes for your patients with Cigna Healthcare plan coverage.

[1] Prevalence of Multiple Chronic Conditions Among US Adults, 2018 (cdc.gov)

[2] Cigna Healthcare. (2023). Verint-Customer Experience Satisfaction Results.