Have you moved recently? Did your phone number change?

April 1, 2024

Check your listing in the Cigna Healthcare provider directory

We want to be sure that Cigna Healthcare customers have the right information they need to reach you when seeking medical care. We also want to accurately indicate whether you are accepting new patients.

Information you can update online

You can use the online Provider Demographic Update Form to notify us of numerous types of changes, including the following:

  • Address or office location
  • Billing address
  • Office website address
  • Telephone number
  • Secondary language
  • Specialties

Your updates can prevent payment delays

We recommend that you submit updates 90 days in advance of any changes. This will help ensure the accuracy of your information in our provider directories, and it may prevent reimbursement delays that could occur if you make changes to certain information, such as your name, address, or Taxpayer Identification Number (TIN).

It’s easy to view and submit demographic changes online

  • Log in to the Cigna for Health Care Professionals website (CignaforHCP.com) > Working With Cigna.
  • Go to the Update Demographic Information section and click Update Health Care Professional Directory. If you don’t see this option, ask your website access manager to assign you access to the functionality to make updates.*
  • An online Provider Demographic Update Form will appear. It will be prepopulated with the information for your practice that currently displays in our provider directory. You can easily review the prepopulated fields, determine if the information is correct, make any necessary changes, and submit the form to us electronically.

Remember to update your email address

This will help ensure that you don’t miss any important communications. It only takes a moment. Simply log in to CignaforHCP.com > Settings and Preferences to make the updates. You can also change your phone number, job role, address, and password here.

* If you don’t know who your website access manager is, log in to CignaforHCP.com. Click the drop-down menu next to your name on the upper right-hand side of the screen > Settings and Preferences > Online access > View TIN access. Select your TIN; the name of your website access manager(s) will be provided at the bottom of the screen.

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