Lactation counseling for your patients with Cigna Healthcare plans

April 1, 2024

To support our customers who are breastfeeding, we have created a national lactation counseling network with Aeroflow Healthcare and Wildflower Health. When your patients with Cigna Healthcare-administered plans use this network of providers to access this preventive service, it will be covered at 100 percent with no cost share. Coordination of benefits will apply if Cigna Healthcare is not the primary payer. 

Covered services

Your patients can access educational resources, ask questions, and seek advice from the comfort of their own home – either online or virtually.

When and how to access services

Your patients can access services during the third trimester of pregnancy and throughout the postpartum period (including when they return to work). Online and virtual services are available seven days a week, 365 days a year, 8:00 a.m. – 8:00 p.m. (ET), with same-day appointments available.

Patient options for scheduling an appointment or enrolling in lactation classes:

Cigna Healthy Pregnancy AppDownload “Cigna Healthy Pregnancy” from the Apple® store or Google PlayTM store, depending on your device. Set up an account starting with your password. Click “Resources” on the bottom navigation bar. Find information and links to schedule a virtual lactation consultation.
Text messageText “Cigna” to 844.694.0020. Receive a one-time SMS reply message with a direct link to schedule an appointment.
Website: Aeroflow HealthcareCall 888.732.3979 or go to Lactation by Aeroflow Breastpumps.
Website: Wildflower HealthGo to Click “Schedule Your Virtual Appointment.” Complete and submit the online form.

Language support

For patients who need support in a different language, live translators are available for more than 200 languages.

Refer your patients to participating lactation counseling providers

This will enable your patients with Cigna Healthcare-administered plans to take advantage of the full power of their benefit plan. There is no coverage, or only limited coverage, for lactation counseling services rendered by nonparticipating providers, depending on the patient’s out-of-network benefit. If your patient needs in-person care and a participating provider cannot be found, please call the phone number on the back of the patient’s Cigna Healthcare ID card.

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