August 16, 2024
In keeping with its commitment to harnessing the power of technology and data, Evernorth® Behavioral Health has made the following enhancements to the provider portal (Provider.evernorth.com):
Highlights for registered users:
* Website access managers can assign entitlements to users in their practice based on their roles. To gain access to website entitlements, please contact your practice’s website access manager.
** You may continue to receive some paper letters for claim and/or precertification correspondence. Currently, digital correspondence only applies to certain PPO plans.
Questions and answers
Appeals of precertification decisions
Message Center: digital claim and precertification correspondence
Additional information
For additional information, please refer to our Precertification Decision Appeals Online Quick Reference Guide and Provider.Evernorth.com Message Center Quick Reference Guide. For further assistance, please call Provider Services at 800.926.2273.
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