Since Availity Essentials became the provider portal for Cigna Healthcare® Medicare Advantage, some providers have had access to both Cigna Healthcare Medicare Advantage and Cigna Commercial Individual and Family Plan content. Beginning October 10, these providers will no longer be able to access Availity Essentials for patients with Individual & Family Plan coverage. Instead, they should visit the Cigna for Health Care Professionals website (CignaforHCP).

Please continue to access Availity Essentials¹ to perform the following functions for your patients with Cigna Healthcare Medicare Advantage coverage:

• Verify eligibility and benefits
• Verify primary care provider
• View customer ID cards
• Check the status of claims
• View remittance advice
• Access specific Cigna Healthcare Medicare Advantage links and resources, including prior authorization, through a dedicated payer space

If you have questions specific to Availity Essentials, contact Availity® Client Services at 800.282.4548,
8 a.m. to 8 p.m. ET, Monday through Friday.

¹ Availity Essentials transactions are compliant with all Health Insurance Portability and Accountability Act of 1996 (HIPAA) regulations, as amended.