On December 1, we will implement multiple software enhancements to the HSConnect provider portal. The enhancements include an indicator that will assist in selecting the correct provider record and service location.

Benefits to providers

With the implementation of these enhancements, you can expect:

• Improved provider data quality, resulting in improved patient referrals, prior authorizations, claim payments, network adequacy, and overall patient satisfaction.
• A more streamlined approach to managing provider data, reducing the likelihood of errors.
• Transparent and accurate maintenance of provider systems.

What to expect next

You will receive additional communications about the enhancements before they are released. We updated the HSConnect Resource Guide that will provide step-by-step instructions.

Note: These enhancements are similar to those made in October to the Cigna for Health Care
Professionals website (CignaforHCP.com) platform accessed by Cigna HealthcareSM
Medicare Advantage providers in Arizona. (See
related article.)