As the Medicare annual enrollment period continues, we’re adding new members to our HealthSpring plans. Starting in January, you’ll begin seeing former Cigna Healthcare Medicare Advantage customers with new HealthSpring benefit plans along with brand-new HealthSpring members. As a contracted provider with Cigna Healthcare Medicare Advantage, you are contracted with HealthSpring to serve these members.

In 2026, you’ll see fewer references to Cigna Healthcare Medicare Advantage as we fully transition to the HealthSpring brand. For example:

• Our provider manual for 2026 is the HealthSpring provider manual, available on the HealthSpring provider site.

• The Cigna Healthcare Medicare Advantage payer space in Availity^® Essentials will be renamed HealthSpring Medicare Advantage. Our payer ID will not change. It will remain 52192. The HealthSpring payer space is only for Medicare Advantage contracted providers.

• The HealthSpring provider site replaces the Cigna Healthcare Provider Newsroom and Medicare Advantage website as your primary source of information about serving our members.

• If you’re credentialed with Cigna Healthcare Medicare Advantage, you are credentialed for HealthSpring. If your credentialing is due to renew in early 2026, you may receive a reminder from HealthSpring in late 2025.

• The provider directory currently shows the HealthSpring benefit plans and the corresponding Cigna  Healthcare Medicare Advantage plans under your network participation. In 2026, members will use the HealthSpring directory to find you.

• You’ll have access to HealthSpring forms and resources to serve our members on the HealthSpring provider site as we transition.

What’s new for 2026

• Our name: Health Care Service Corporation purchased Cigna Healthcare Medicare Advantage, Supplemental Benefits and Medicare Part D business earlier this year. We will be serving members under the HealthSpring name.

• Communication channels: We’re committed to keeping you up to date with the news, processes and resources you need to successfully care for your patients. Our website will be the primary communication channel for the latest information and tools. We’ll also launch a monthly email newsletter to which you can subscribe to ensure you have the latest at your fingertips. Complete our Let’s Stay Connected form to subscribe. Your familiar Cigna Healthcare Medicare Advantage contacts will be there to help you navigate the change.

• The address for submitting paper claims: PO Box 23456, Chattanooga, TN 37421.

What’s not new

• Our commitment to partnering with you in supporting your practice and connecting your patients with care to live vibrant, healthy lives.

• Many of your patients: While our name has changed, many of your patients are changing with us. They’ll have new member ID cards with their HealthSpring plan. See HealthSpring ID card samples in our frequently asked questions.

• Your contract with us: Your contract with Cigna Healthcare Medicare Advantage remains in force. As we renew contracts, we will also update the name on the contracts with HealthSpring.

• Your value-based arrangements, quality measures and member health care experience surveys: We continue to be invested in helping our members achieve their health goals through access to quality care. You’re at the heart of this experience. Talk to your members about their experiences and remind them about the Consumer Assessment of Healthcare Providers and Systems (CAHPS^®) survey they may receive in early 2026.

For more details, please refer to our frequently asked questions.