Behavioral Health
Provider News

Get the latest Evernorth Behavioral Health updates on a variety of topics, including policies, programs, clinical insights, electronic tools, and more.

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Early screening for anxiety, depression, and substance use can make a significant difference

July 7, 2025

As a champion of your patients’ health, your care often extends beyond merely diagnosing and treating illnesses; you also play a crucial role in proactively […] Read more >

A new age in women’s health care puts the reproductive journey in the spotlight

October 6, 2025

Women’s health care is at a crossroads: industry research acknowledges that women have unique health care needs, different risk factors and symptoms from men, and […] Read more >

Changes to your Provider.Evernorth portal login screens

September 21, 2025

Beginning September 27, users will experience newly designed login screens on the Evernorth provider portal (Provider.Evernorth.com). This enhancement is part of an ongoing effort to […] Read more >

Working together for better health: Enhancing continuity and coordination of care

September 18, 2025

At Evernorth® Behavioral Health, we know that when medical and behavioral health providers work together, patients benefit. That is why we are committed to supporting continuity […] Read more >

Antidepressant Medication Management — Improving HEDIS measures and patient outcomes

September 2, 2025

The Healthcare Effectiveness Data and Information Set (HEDIS®)* is one of health care’s most widely used performance improvement tools. More specifically, it’s a core set […] Read more >

ACA annual risk-adjustment outreach supports equal access to care for your patients

August 13, 2025

As part of the Affordable Care Act (ACA), Cigna Healthcare® Individual & Family Plans must comply with the ACA risk-adjustment program. The program’s aim is […] Read more >

Improving patient outcomes for Initiation and Engagement of Substance Use Disorder Treatment HEDIS measure

May 16, 2025

The Healthcare Effectiveness Data and Information Set (HEDIS®)1 is one of health care’s most widely used performance improvement tools. More specifically, it is a core […] Read more >

Expedited appeal submission tips

October 22, 2025

There may be times when you have an urgent need to appeal a coverage denial or partial coverage denial for your patient, and receive a […] Read more >

Avoiding delays in expedited appeals: reduced administrative burden, better patient outcomes

October 22, 2025

When time is of the essence, delayed or denied claims can have negative effects for both providers and patients. For providers, this may mean additional […] Read more >

Latest news for Evernorth Behavioral Health providers

October 17, 2025

Thanks for visiting the Provider Newsroom, your hub for Evernorth Behavioral updates on topics including new programs, clinical insights, policy updates, practice support resources, and […] Read more >

Tips for enhancing women’s health care experiences

October 15, 2025

Women have unique health care needs that require specialized attention throughout all stages of life. To improve health care experiences for women, it is essential […] Read more >

2024 behavioral quality and utilization management key findings

October 15, 2025

Quality care is at the heart of what you do – and it’s our mission, too. Thanks to your dedication and the guidance of our […] Read more >

New Mexico language assistance services requirements

October 13, 2025

New Mexico law requires health plans to provide language assistance program (LAP) services to eligible customers who have limited English proficiency (LEP) and/or differing hearing […] Read more >

California language assistance services requirements

October 13, 2025

California law requires health plans to provide language assistance program (LAP) services to eligible customers with limited English proficiency (LEP). To support this requirement, we […] Read more >

Partnering for inclusivity: Supporting providers in meeting language assistance services requirements

October 9, 2025

Language barriers can pose significant obstacles to effective communication between patients and health care providers, hindering the delivery of care and ultimately affecting patient outcomes. […] Read more >

Administrative reminders to support your practice and collaboration

October 1, 2025

We appreciate the dedication you bring to your work providing care to customers with Evernorth® (Evernorth) Behavioral Health and Cigna Healthcare® coverage. The following key […] Read more >

Specialty pharmacy coding update: Soliris IV infusion medication

September 18, 2025

Beginning with dates of service on or after April 1, 2025, Healthcare Common Procedure Coding System (HCPCS) code J1299 is required for the prior authorization […] Read more >

Updated Evernorth Behavioral Health Administrative Guidelines now available

August 22, 2025

The Evernorth® (Evernorth) Behavioral Administrative Guidelines for in-network providers, clinics, and facilities include program requirements, policies, rules, and procedures for providing behavioral health services to […] Read more >

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