Administrative news and reminders

For all lines of business, one of our primary goals is to ease the administrative burden for providers. Explore how together we can collaboratively support the health care needs of your patients.

Cigna Healthcare U.S. commercial medical

Updated Cigna Healthcare Reference Guides now available
Eligibility verification enhancement for patients with plans administered by a third party
Patient reviews reminder
Use the network
Quick Guide to Cigna Healthcare ID cards
Have you moved recently? Did your phone number change?

Cigna Healthcare Medicare Advantage

Use the network
Provider directory update
How to contact us

Evernorth Behavioral Health

Eligibility verification enhancement for patients with plans administered by a third party
Administrative tutorials: Resources for a successful partnership
Frequently asked questions: Employee Assistance Program administration
Keep your online directory profile up-to-date
Notable information for the New Year

Maryland access to evaluation/treatment requirements

December 18, 2024

The Maryland Insurance Administration requires in-network providers to have policies and procedures in place to ensure that customers can be evaluated and/or treated for urgent* […] Read more >

2025 Clinical, reimbursement, and administrative policy updates

December 13, 2024

To support access to quality, cost-effective care for your patients with a medical plan administered by Cigna Healthcare, we routinely review clinical, reimbursement, and administrative […] Read more >

California HMO provider appointment access and availability

December 11, 2024

When patients receive the right care at the right time, it can result in better health outcomes and an improved care experience. The State of […] Read more >

Policy and coverage updates

December 9, 2024

Cigna Healthcare coverage policies can help you to interpret standard health coverage plan provisions. Access the latest updates. Read more >

NALC Health Benefit Plan AMIs to change in January

December 8, 2024

Effective January 1, 2025, the alternate member identifiers (AMIs) for your patients with health care coverage under the National Association of Letter Carriers Health Benefit […] Read more >